Contact Us

If you would like to speak to a member of our friendly sales team, please call our switchboard who will be able to direct your call to the correct specialist.

01992 636465

If you would like to email us, please fill out this form, or email support@fishpools.co.uk and a member of our team will reply as soon as possible.

To convert and existing in store quotation, please use the link here.

You can check the status of your order by logging into Fishpools account found here.

For in store orders, please visit our Customer Portal, you will need your store order details.

To view details of our delivery services, please click here.

To reschedule or book a delivery for an in stock order, please contact our switchboard on 01992 636465

We hope that you’re pleased with your order, but we know that occasionally things can go wrong.

In the event that your order is not as it should be, please get in touch with our Customer Service team using the contact number below.

01992 636465

We hope that you’re pleased with your order, but we know that occasionally things can go wrong. In the event that your order is not as it should be, please get in touch with our Customer Service team using the form here.

Where possible, please upload a photo to help us assist you as quickly as we can.

We have a range of easy payment plans to help you spread the cost of your new purchase.

Full details can be found here.

You can find full Terms & Conditions for use of our website available here.

We respect your personal data. Learn more about what data we hold and how we keep your information secure.

Click here to read our GDPR & Privacy Policy

We use cookies to optimise site functionality and enhance your experience. Find out more about how we use cookies and how to opt out at any time.

Cookie Policy

At Fishpools we know accidents can happen. A Furniture Protection Plan covers life’s little accidents for 5 years.

Our protection plan will cover you against accidental damage to your fabric and leather upholstery, and dining and bedroom furniture. As Guardsman is the leading provider of protection plans in the UK, you’ll enjoy complete peace of mind.

You can find details of our Guardsman Policy here

A furniture protection plan covers life’s little accidents, such as food or drink spills and accidental damage.

You can find details of our Guardsman Policy here

We have a range of guides that will help you care for your investment and prolong its life.

Find full details of our care guides here.

We are confident in the quality of our furniture and provide a 3 Year Structural Guarantee.

Find full details of our Guarantee here.

At this time, only assistance dogs are permitted in the store.

If you would like to return an item, please contact us using our online form. Please include your order number as part of your request. Please note, some products cannot be returned. For our full returns policy, please click here.

The store is located at 115 High Street, Waltham Cross, Hertfordshire, EN8 7AL. Get directions here.

Our warehouse is located at John Tate Road, Foxholes Business Park, Hertford, SG13 7DT. Get directions here.

Yes, please contact us before you visit and we can get this ready for you.

Our carpark is for the use of customers only. Our car park fee of £3 is redeemable against a purchase of £25 from Fishpools (excludes our coffee shop). Maximum stay 2 hours

Our coffee shop is open for seated dining and takeaway. If you would like to speak directly to our coffee shop, contact 01992 641767.